Return & Refund Policy
Changed your mind? We’re happy to accept returns for you. However, you need to follow the following rules:
Cancel an order
Revocation time:
Within 24 hours after placing an order or before shipment.
Revocation path:
To ensure timely cancellation of your order, you may contact us through the following channels:
WhatsApp:+1 518 956 5407
iMessage: +1 518 956 5407
Email: service@sdeepurpedic.com
Revocation result:
We will process your revocation request within 3 business day if you apply for revocation.
& If you have paid for your order, we will refund the amount to your original payment account within 7 working days.The time it takes for your refund to reach your account may be determined by the bank's processing time.
Attention:If your order has been shipped, we will not be able to cancel it. In this case, please follow our return policy.
Return/exchange the goods
If you are not satisfied with your purchase, you may be eligible for a return or exchange under the following policies:
Return and exchange time: Upon receipt of defective or damaged items, you may request a return or exchange within 7 days of receipt.
Return and exchange channels:
WhatsApp: +1 518 956 5407
iMessage: +1 518 956 5407
Email: service@sdeepurpedic.com
Tips：Our customer service representative will guide you through the return and exchange process, including filling out a return and exchange form, packing the item and mailing it to us.
Return and exchange result:
Refunds will be processed within 7 working days and credited to your original payment method. We will deliver the goods as soon as we receive your return.
Attention: The time it takes for your refund to reach your account may be determined by the bank's processing time.
The following requirements shall be met for return or replacement:
& Items must be in their original packaging and unused.
Must include all labels, accessories, manuals and other accompanying materials and must not be used or worn.
Tips:We reserve the right to reject any request for return or exchange that does not meet these requirements.
Replacement details:
& If the price of the replacement is lower than the original price, we will refund the difference.
& If the price is higher, we will contact you by email or phone to confirm if you are willing to pay the difference.
Attention: If you receive damaged items, you must contact us as soon as you receive them. We will not accept any request for return or exchange 7 days after receipt of goods.
Exception:
Custom or personalized items are not eligible for 7-day refunds.
&The return is initiated by the consumer: Consumers bear the cost of shipping, which varies depending on the delivery company chosen.
&The goods were wrong or damaged through our fault:We are responsible for any transportation costs associated with the return.